Welcome to custombrassplaques.com (“Website”, “we”, “us”, “our”). By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

GENERAL INFORMATION

Custom Brass Plaques is an online platform offering custom-made brass plaques and related products. These Terms apply to all visitors, users, and customers of the website.

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

PRODUCTS & CUSTOM ORDERS

All products sold on Custom Brass Plaques are customized and made-to-order based on customer-provided specifications, including but not limited to text, size, layout, fonts, and finishes.

  • Product images shown on the website are for illustration purposes only
  • Minor variations in color, finish, texture, or engraving depth may occur due to the nature of brass and handmade craftsmanship
  • Once production begins, orders cannot be modified or canceled

ORDER CONFIRMATION & APPROVAL

  • Orders are processed only after full payment is received
  • Customers are responsible for reviewing and approving all customization details
  • We are not responsible for errors resulting from incorrect information provided by the customer
  • Design proofs or mockups, when shared, must be approved carefully before production

Approval confirms acceptance of layout, spelling, and design.

PRICING & PAYMENTS

  • All prices are listed in the currency shown on the website
  • Prices are subject to change without prior notice
  • Applicable taxes and shipping charges are calculated at checkout
  • We reserve the right to refuse or cancel any order at our discretion

Payment must be made using the available payment methods on the website.

SHIPPING & DELIVERY

  • Production timelines vary depending on order complexity
  • Shipping timelines are estimates only and not guaranteed
  • Delays caused by couriers, customs, weather, or force majeure events are beyond our control

Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delivery failure without eligibility for refund.

IMPORT DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.

  • These charges are the sole responsibility of the customer
  • Refusal or failure to pay customs fees will result in ineligibility for refunds
  • Shipping charges do not include customs duties

RETURNS, REFUNDS & EXCHANGES

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

  • Custom and personalized products are non-returnable and non-refundable
  • Refunds or exchanges are only applicable for damaged, incorrect, or defective items

Please refer to our Return & Refund Policy page for full details.

CANCELLATIONS

  • Orders may only be canceled before production begins
  • Once production starts, cancellation requests will not be accepted
  • Custom orders cannot be canceled due to change of mind

INTELLECTUAL PROPERTY

All content on this website, including text, images, designs, logos, and graphics, is the property of Custom Brass Plaques and is protected by intellectual property laws.

  • Unauthorized copying, reproduction, or distribution is prohibited
  • Custom designs created by us remain our intellectual property unless otherwise agreed in writing

LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages
  • Our maximum liability shall not exceed the amount paid for the product

We are not responsible for misuse, improper installation, or damage caused after delivery.

USER CONDUCT

You agree not to:

  • Use the website for unlawful purposes
  • Submit false or misleading information
  • Attempt to disrupt website security or functionality

Violation of these Terms may result in account termination or legal action.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

CHANGES TO TERMS

We reserve the right to modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on the website.

Continued use of the website constitutes acceptance of the revised Terms.

CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us:

📞 Phone: +1-8047924976
📧 Email: info@custombrassplaques.com

Thank you for choosing Custom Brass Plaques.
We appreciate your business and look forward to serving you with quality craftsmanship and trust.