Privacy Policy

At Custom Brass Plaques (“we”, “us”, “our”), accessible from custombrassplaques.com, your privacy is extremely important to us. This Privacy Policy document outlines the types of information that are collected and recorded by us and how we use it.

By using our website, you consent to the collection and use of information in accordance with this policy.

 

INFORMATION WE COLLECT

We may collect the following types of information when you visit or make a purchase on our website:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • Customization details submitted for your order

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Referring URLs

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To process and fulfill orders

  • To create custom products as per your specifications

  • To communicate order updates and customer support

  • To improve website performance and user experience

  • To comply with legal and regulatory obligations

  • To prevent fraud and unauthorized transactions

SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with trusted service providers, including:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting and analytics providers

These third parties are obligated to keep your information confidential and use it only to perform services on our behalf.

PAYMENT SECURITY

All payments made on our website are processed through secure, PCI-compliant third-party payment gateways. We do not store or have access to your full credit/debit card details.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

  • Enhance website functionality

  • Understand user behavior

  • Improve marketing and advertising efforts

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly.

DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Maintain business records

  • Comply with legal obligations

Once no longer required, data is securely deleted or anonymized.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Destruction

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

GDPR (EU USERS)

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to data portability

  • The right to lodge a complaint with a supervisory authority

We process your data only on lawful bases such as consent, contractual necessity, and legal obligations.

CCPA (CALIFORNIA USERS)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information is collected

  • Request deletion of personal information

  • Opt-out of the sale of personal data (we do not sell personal data)

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

CHILDREN’S INFORMATION

Custom Brass Plaques does not knowingly collect any personal information from children under the age of 13. If you believe your child has provided personal information on our website, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.

Continued use of the website constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📞 Phone: +1-7176403737
📧 Email: info@custombrassplaques.com

Thank you for trusting Custom Brass Plaques.
Your privacy and confidence matter to us.